Delivery & Returns
Delivery
We deliver across Egypt . Available services, current rates, and estimated timing are shown or confirmed during checkout.
Cash on delivery
Cash on delivery is available at launch. Please have the exact order total available when your delivery arrives.
Returns
Contact us within 14 days of receiving your order if you would like to request a return, subject to applicable legal exclusions. Unless an item is defective or misdescribed, it must be unworn, unwashed, unaltered, and returned with its original tags and packaging.
Contact us before sending an item back so we can confirm the return steps and any delivery charges that apply.
Faults or incorrect items
If an item arrives defective, damaged, or different from your order, contact us promptly with your order number and clear photographs. We handle defective or misdescribed goods in line with applicable Egyptian consumer-protection requirements.
Customer care
From order to arrival
Delivery
We deliver across Egypt with JTL. Available services, current rates, and estimated timing are shown or confirmed during checkout.
Cash on delivery
Cash on delivery is available at launch. Please have the exact order total available when your delivery arrives.
Returns
Contact us within 14 days of receiving your order to request a return, subject to applicable legal exclusions. Unless defective or misdescribed, an item must be unworn, unwashed, unaltered, and returned with its original tags and packaging.
Faults or incorrect items
Contact us promptly with your order number and clear photographs. We handle defective or misdescribed goods in line with applicable Egyptian consumer-protection requirements.