Frequently Asked Questions (FAQs)
1. How can I place an order?
Simply browse our collection, select your preferred size and color, add the item to your cart, and proceed to checkout.
2. What payment methods do you accept?
We currently offer Cash on Delivery (COD) for orders within Egypt. Additional payment methods may be introduced in the future
3. Will my order be confirmed?
Yes. Depending on the order, we may contact you by phone or WhatsApp to confirm your order before shipment.
4. Where do you deliver?
We currently deliver to all governorates across Egypt.
5. How long does delivery take?
- Cairo & Giza: Approximately 3–5 business days
- Other Governorates: Approximately 4–7 business days
Delivery times are estimates and may vary depending on your location.
6. How much does shipping cost?
Shipping fees are calculated during checkout based on your delivery location. Free shipping may be available on qualifying orders.
7. Can I return or exchange an item?
Yes. We accept eligible returns and exchanges within 14 days of receiving your order, provided the item is unused, unwashed, in its original condition, and has all original tags attached.
Please refer to our Return & Exchange Policy for full details.
8. What if I receive a damaged or incorrect item?
Please inspect your order in the presence of the courier before accepting delivery. If you receive a damaged, defective, or incorrect item, you may refuse the delivery and pay only the applicable shipping charges.
If you discover a hidden manufacturing defect after delivery, please contact us within the return period so we can review your request
9. How do I choose the correct size?
Each product page includes a size guide to help you select the best fit. If you need additional assistance, please contact us before placing your order.
10. Are your products made from natural fabrics?
Our collections feature premium-quality fabrics, including linen and carefully selected linen blends. The fabric composition is listed on each product page.
11. Can I cancel my order?
If your order has not yet been shipped, please contact us as soon as possible. We'll do our best to accommodate your request.
12. Can I change my delivery address after placing an order?
Yes, provided your order has not already been dispatched. Contact us immediately so we can update your delivery details.