Refund policy

Processing & Availability

  • Exchange and refund requests are typically processed within 7–14 business days after we receive and inspect the returned item.
  • All exchanges are subject to product availability.
  • If the requested item or size is unavailable, you may choose 
    • Exchange for another available product of equal value.
    • Exchange for a higher-priced product by paying the price difference.
    • Receive a full refund.

Eligibility

To be eligible for an exchange or refund:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags must remain attached.
  • Requests must be submitted within 14 days of receiving your order.
  • Items returned without their original tags or after 14 days are not eligible for exchange or refund.
  • All returned items are inspected upon receipt. DAILY & DEER reserves the right to refuse a refund or exchange if the returned item does not meet the eligibility requirements.
  • If your refund/exchange request is accepted, we'll send you instructions on how we'll collect the package

Order Inspection Upon Delivery (Cash on Delivery):

  • Please inspect your order in the presence of the courier before accepting the delivery.
  • If you notice any visible issues, such as an incorrect, damaged, or defective item, you may refuse the delivery and pay only the shipping charges.
  • Once the order has been accepted and the courier has left, claims relating to visible issues that could reasonably have been identified during delivery inspection may not be accepted.

Shipping Fees

  • If the return or exchange is due to a manufacturing defect, incorrect item, damaged item, or an error on our side, DAILY & DEER will cover all shipping costs.
  • If the exchange is requested because of size, color, or style preference, the customer is responsible for the shipping fees.

Sale & Promotional Items

  • Sale and promotional items are considered final sale once delivery has been accepted. They are not eligible for refund or exchange unless the item is defective, damaged upon delivery, or an incorrect product was delivered.

How to Request a Return

  1. Contact us within 14 days of receiving your order.
  2. If applicable, include photos of the damaged or incorrect item.
  3. Wait for return approval.
  4. Prepare the package & We'll arrange collection.
  5. We recommend returning items in their original packaging whenever possible to ensure they arrive safely during transit.
  6. Refund or exchange will be processed after inspection

 

      Contact Us

For any questions regarding your order or this policy, please contact us through: 

  • Instagram Direct Message
  • Facebook Messenger
  • Email: dailyndeer@gmail.com